Wednesday, June 2, 2010

Blue Screen on Startup when using Nvidia Graphics Card Version 197.85

Blue Screen on Startup when using Nvidia Graphics Card Version 197.85


Published date: 2010-May-21
ID: TS15178992

Applies to:
AutoCAD® 2011
AutoCAD® Architecture 2011
AutoCAD® Civil 3D® 2011
AutoCAD® Map 3D 2011
AutoCAD® Mechanical 2011
Autodesk® 3ds Max® 2011
Autodesk Alias Design 2011
Autodesk® Inventor® 2011
Autodesk® Maya® 2011
Autodesk® Moldflow® Adviser Advanced 2011
Autodesk® Navisworks® Manage 2011
Autodesk® Revit® Architecture 2011
Autodesk® Revit® MEP 2011
Autodesk® Revit® Structure 2011
Autodesk® Vault 2011

Issue

You may experience a "blue screen of death" crash when starting a machine when the 3GB switch is enabled on a Windows XP 32 bit operating system using the NVidia graphics card driver version 197.85

The following graphics cards may be affected:

Quadro FX series:
FX 570, FX 5800, FX 580, FX 370, FX 3500, FX 1800, FX 3800, FX 550, FX 350, FX 560, FX 5500, FX 380, FX 4500 X2, CX, FX 540, FX 4700 X2, FX 4600, FX 4000, FX 1500, FX 3400/4400, FX 370 Low Profile, FX 3450, FX 4500, FX 5600, FX 1400, FX 3700, FX 4800, FX 1700

Quadro NVS series:
NVS 295, NVS 450, NVS 440, NVS 420, NVS 290, NVS 285

Quadro Blade/Embedded Graphics Board series:
Quadro FX 770M, Quadro FX 560M, Quadro FX 370M, Quadro FX 1600M, Quadro FX 3600M, Quadro NVS 120M.

Solution

Disabling the 3GB switch on a Windows XP 32 bit operating system using one of the graphic cards listed above and the NVidia graphics card driver version 197.85 will prevent the crash from occurring.

Information regarding the 3GB Switch on Windows XP

NVidia is aware of the problem and is investigating

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